Privacy Policy: Punni Business Portal, Meta WhatsApp & Official RCS Messaging
1. Privacy Policy Introduction & Scope
Welcome to the official Privacy Policy of Vishavkarma Engineering Works (Brand: PUNNI Tohana) (“Punni,” “we,” “us,” or “our”), headquartered in Tohana, Haryana, India. This comprehensive Privacy Policy explains how we collect, process, use, disclose, and safeguard your personal and operational information when you interact with our digital platforms, including:
- Punni Mobile Applications & ERP Portals: The Punni Business Portal and PUNNI Team Android application, designed for internal business operations, employees, field service engineers, and authorized channel partners/dealers.
- Official Website & Digital Forms: Our corporate website (https://punnitohana.com/), product pages (Combine Harvesters & Agricultural Machinery), and online customer enquiry forms (Contact & Price Quote).
- Meta WhatsApp Business API & Cloud Messaging: Our automated WhatsApp Business Platform chatbots, customer support notifications, and service ticket alert systems compliant with Meta WhatsApp Business Messaging Policies.
- Google RCS Business Messaging (RBM), Telecom SMS & Voice: Our verified Rich Communication Services (RCS) agents, DLT-registered transactional/promotional SMS, Email, and Interactive Voice Response (IVR) channels.
We are committed to protecting your personal data and upholding your right to privacy in strict compliance with India’s Digital Personal Data Protection Act (DPDP Act), Information Technology Act, Meta Platform Terms, Google Play Developer Policies, and Google RCS guidelines. By accessing our App, Website, or messaging channels, you consent to the data practices described in this Privacy Policy.
2. Information We Collect Under This Privacy Policy
Depending on whether you are an employee, authorized dealer, service technician, or a farmer/customer inquiring about our harvesting machinery, we collect the following categories of information:
- Account & Channel Partner Credentials: Full name, employee ID, dealer code, designation, mobile phone number, WhatsApp number, and official email address required for secure authentication in the Punni Business Portal.
- Customer, Farmer & Lead Enquiry Data: Name, phone/WhatsApp number, village/district/state location, and machinery interest (such as 225 HP, 160 HP, or 140 HP Combine Harvesters, B2B Threshers, or Crop Set Makoda Windrowers) voluntarily submitted via website forms, Kisan Mela registrations, or incoming helpline calls.
- CRM, Machinery & Service Operations Data: 6-digit machine serial numbers, chassis details, engine service logs (Ashok Leyland and Eicher/Volvo engines), spare part orders, warranty claims, and field technician visit reports.
- WhatsApp, RCS & SMS Interaction Logs: Message delivery statuses, read receipts, user opt-in/opt-out timestamps, customer support chat transcripts, and complaint reference numbers generated via our automated WhatsApp Business API and Google RCS bots.
- Device & Technical Metadata: Basic device parameters (OS version, app build version, IP address, and browser type) required to ensure our Android WebView components and REST API endpoints operate securely without errors.
3. How We Use Your Information
Under this Privacy Policy, we strictly utilize collected information for legitimate business workflows, customer support, and verified communications:
- Authenticating identity and granting role-based access to internal ERP, Sales CRM, Channel Partner, and Service Portals.
- Registering farmer service complaints, assigning field engineers, and sending real-time complaint status updates via automated WhatsApp and RCS messages.
- Processing dealer orders, tracking machinery dispatches, and managing CHC project reports and 3% AIF loan subsidy documentation.
- Sending digital PDF brochures, on-road combine harvester price quotes, OTP verifications, and official event invitations (such as the Punni Kisan Mela in Tohana) via WhatsApp, Google RCS, SMS, Email, and Voice calls.
- Maintaining security, preventing unauthorized portal access, and improving the speed and reliability of our mobile applications.
4. Meta WhatsApp Business API, Google RCS & SMS Policy
PUNNI Tohana uses official Meta WhatsApp Business Platform (Cloud API), Google RCS Business Messaging (RBM), and Telecom DLT-approved SMS gateways to communicate with customers, farmers, dealers, and staff.
B. Google RCS, SMS & WhatsApp Opt-Out (Unsubscribe) Rules
- Instant Opt-Out (`STOP`): You have full control over your messaging preferences. To stop receiving promotional or automated messages on WhatsApp, Google RCS, or SMS, simply reply with “STOP” or “UNSUBSCRIBE” to our message, or click the “Opt-Out / Block” button inside the WhatsApp or RCS chat thread.
- Support Command (`HELP`): Reply “HELP” to any RCS, WhatsApp, or SMS message for immediate customer support, or call us directly at +91 93544 33600.
- Message Frequency & Telecom Charges: Message frequency depends on your active service tickets, inquiries, or account activity. Standard telecom SMS and mobile data charges may apply as per your mobile network operator.
5. Data Sharing, Disclosure & Third-Party Compliance
In accordance with this Privacy Policy, data is shared only on a strict need-to-know basis with:
- Internal PUNNI Departments: Authorized administrators, regional sales managers, and service engineers of Vishavkarma Engineering Works to resolve your requests.
- Verified Technology & Messaging Providers: Secure cloud infrastructure and messaging gateways (including Google Workspace / Google Apps Script, Hostinger CloudPanel VPS, Meta Platforms Inc. for WhatsApp Business API, Google Jibe/RCS aggregators, and DLT telecom operators) solely to deliver app functionality and messages.
- Authorized Engine OEM Partners: Engine serial numbers and customer warranty details may be shared with official engine manufacturers (Ashok Leyland and Eicher) strictly to process engine warranty claims and field service.
6. Data Security & Encryption Standards
We implement enterprise-grade administrative, technical, and physical security controls to safeguard your data. All communication between the Punni Business Portal app, website, REST APIs, Google Sheets/Apps Script databases, and WhatsApp/RCS webhooks is encrypted using HTTPS / TLS 1.3 SSL encryption. Access to internal databases is restricted via multi-factor authentication and role-based permissions.
7. Data Retention & User Data Deletion Policy (Meta & Google Play)
We retain personal and operational information only as long as necessary to provide our services, support active employees/dealers, honor machinery warranties, or comply with Indian tax and legal auditing laws.
- How to Request Account or Data Deletion (Google Play & Meta App Review Compliance): Any app user, employee, dealer, or WhatsApp/RCS recipient can request complete deletion of their account, mobile number, and personal data from our active CRM and messaging databases at any time.
- Step-by-Step Deletion Process:
- Send an email to info@punnitohana.com with the subject line: “Data Deletion Request – [Your Mobile Number / User ID]”, OR
- Message “DELETE MY DATA” on our official support helpline at +91 93544 33600.
- Resolution Timeline: Upon verifying your identity, we will revoke portal access immediately and permanently delete or anonymize your personal data from our active databases, WhatsApp contact lists, and RCS logs within 7 to 14 business days, sending you a final confirmation.
8. Mobile App Permissions & WebView Security
Our Android applications (Punni Business Portal and PUNNI Team) do